Unfortunately due to NZ customs laws: "Any shipment coming into New Zealand valued over $399 will be held". Therefore, if you are a NZ customer and wish to purchase multiple items, please place each order separately (or make sure you keep your order total under $399) so that you can glide through customs without any issues. Shipping will not be any different if you place your order together or separately, as the items are shipped according to weight.
If you are a NZ customer and have ordered over $399 worth of products in one order, please contact NZ Customs at 0800 736 348 (+option 1), or you can email NZ Customs’ at firstname.lastname@example.org. Of course, our team is here to help you, so feel free to reach out to email@example.com anytime.
Since your order is from Australia, there's something else worth passing on with tracking not showing:
While every order is given a tracking number, international shipments from Australia with Australia Post (AUP) don't include tracking. This is out of our control but we have never had an order go missing, so hang tight and trust that your items will show up! Of course, reach out to us if you have any questions or want clarification, we're here to help!
You can often find out the location of your items if you contact the post office of the country where the package is going and provide the tracking number from AUP to get an update about a package. We're sorry that there isn't better communication regarding your order, but this is unfortunately out of our control.