Unfortunately due to NZ customs laws: "Any shipment coming into New Zealand valued over $399 will be held". Therefore, if you are a NZ customer and wish to purchase multiple items, please place each order separately (or make sure you keep your order total under $399) so that you can glide through customs without any issues. Shipping will not be any different if you place your order together or separately, as the items are shipped according to weight.
If you are a NZ customer and have ordered over $399 worth of products in one order, please contact NZ Customs at 0800 736 348 (+option 1), or you can email NZ Customs’ at send.it@nzpost.co.nz. Of course, our team is here to help you, so feel free to reach out to support@snowboardaddiction.com anytime.
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I got the tramp training board and bindings together, thought I'd get stung by customs but SA sent them separately so they went through without fees, which is awesome. Downside was there was no tracking from the AUS warehouse, bindings showed up after 2 weeks which wasn't too bad, but the board trailed that by another 2 weeks and arrived opened at one end and paperwork removed. Nerve wrecking not being able to track and trace it. Have suggested to SA to offer a trackable option from AUS warehouse, at least then if we are too cheap to not select it, we have no-one to blame except ourselves... and NZ Post/Customs, they are freaking invalids. Good board though, pretty stoked I can practice my aerial maneuvers without having to use my actual snowboard which doesn't have any pop on the tramp. Customer Support was great too, except at the end there, was supposed to be contacted within 48hrs, and I guess they kinda forgot about me cos that never happened. But as we say here in Kiwiland, Sweet As Bro!
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