Customer Support

Our Goal Is To Improve Your Riding

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Latest activity by Customer Support
  • Customer Support created an article,

    Adjusting The Bindings Ankle Strap For Comfort

    The following video will show you how to adjust the Snowboard Addiciton bindings for the most comfy fit. https://www.youtube.com/watch?v=NZidz2lMeAs

  • Customer Support created an article,

    Cancel ADDICTION+ Membership

    We would love to keep you on board as we are planning a ton of awesome videos. Benefits of the membership are: Weekly live coaching sessions with Nev Where all new videos are released first All li...

  • Customer Support created an article,

    Christmas/ Holiday Season

    If you're ordering our products as a Christmas gift, we recommend you order as soon as possible. This year stock levels and shipping time frames have been greatly affected by COVID-19 and we cannot...

  • Customer Support created an article,

    Order Cancellations

    All our orders are automatically shipped by a fulfillment warehouse. Please be very accurate with your address when making your order. If you need to cancel or modify an order please email support@...

  • Customer Support created an article,

    Black Friday/ Cyber Monday

    Due to the increased volume of orders, please allow for a couple of extra business days on top of the expected delivery date to receive your order. Your order will still ship out with the shipping ...

  • Customer Support created an article,

    Trying To Learn A New Trick?

    Trying to learn a 360? A Backflip? or maybe Jib Tricks? Check out our free tutorials here: https://snowboardaddiction.com/pages/tutorials 

  • Customer Support created an article,

    Shipping to Australia

    In Australia, we work exclusively with our friends at Boardworld.com.au. They stock all our training products and can deliver to you from their warehouse in Sydney, Australia. Please go to their we...

  • Customer Support created an article,

    What Kind Of Snowboard Should I Buy

    Camber profile snowboards have better edge hold and more pop. This shape is great for jumps and charging. It's the more aggressive profile option, but it doesn't let you get away with bad riding ha...

  • Customer Support created an article,

    Can Kids use the Tramp Board?

    Our Training Board and Training Bindings have been designed as one size fits all.  Our Training Boards have multiple stance options to fit everyone. Training Board Adjustment: Smaller kids can use...

  • Customer Support created an article,

    My Credit Card/Paypal Is Not Working For Purchases

    We recommend contacting your bank if you have card issues, but check out the following too as this has hindered purchases from our website in the past: Maxed-out Credit Cards could not order. Cred...