Customer Support

Our Goal Is To Improve Your Riding

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Latest activity by Customer Support
  • Customer Support created an article,

    Can Kids use the Tramp Board?

    Our Training Board and Training Bindings have been designed as one size fits all.  Our Training Boards have multiple stance options to fit everyone. Training Board Adjustment: Smaller kids can use...

  • Customer Support created an article,

    My Credit Card/Paypal Is Not Working For Purchases

    We recommend contacting your bank if you have card issues, but check out the following too as this has hindered purchases from our website in the past: Maxed-out Credit Cards could not order. Some...

  • Customer Support created an article,

    General Data Protection Regulation (GDPR) Policy Compliance

    Here at Snowboard Addiction we are General Data Protection Regulation Policy (GDPR) compliant. To see our full GDPR Policy, please visit: https://snowboardaddiction.com/pages/general-data-protectio...

  • Customer Support created an article,

    Out Of Stock

    This year has been crazy, Snowboard Addiction Training Products have been in high demand. So much so that we are selling out of Snowboard Addiction Training Products faster than we can get them in ...

  • Customer Support created an article,

    Australia Post (AUP)

    While every order is given a tracking number, international shipments from Australia with Australia Post (AUP) don't include tracking. This is out of our control but we have never had an order go m...

  • Customer Support created an article,

    Trouble Viewing The Tutorials

    If you are having issues streaming or downloading our tutorials, the issue might be your internet connection. Make sure you're not trying to download multiple files at once and that there isn't a l...

  • Customer Support created an article,

    My discount code isn't working

    We do not allow the use of discount codes on our packages. Our Packages are already discounted as low as possible, so we cannot allow them to be reduced anymore.  If you are having trouble using a ...

  • Customer Support created an article,

    New Zealand Customers

    Unfortunately due to NZ customs laws: "Any shipment coming into New Zealand valued over $399 will be held". Therefore, if you are a NZ customer and wish to purchase multiple items, please...

  • Customer Support created an article,

    Product Pricing

    Our products are the world's best snowboard training products and that requires the best materials. They're made from the same materials as snowboards so that our products are durable and offer the...

  • Customer Support created an article,

    Change Of Delivery Address

    If you placed your order more than 24 hours ago unfortunately your order has already processed through our sorting facility and it's too late for Snowboard Addiction to make any changes to your ord...