Customer Support

Our Goal Is To Improve Your Riding

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  • Replacement Parts

    We do offer spare or replacement parts for the Training Bindings. You can visit https://snowboardaddiction.com/collections/parts-and-bindings and choose the parts that you need. Please note that we...

  • Order Cancellations

    All our orders are automatically shipped by a fulfillment warehouse. Please be very accurate with your address when making your order. If you need to cancel or modify an order please email support@...

  • My Credit Card/Paypal Is Not Working For Purchases

    We recommend contacting your bank if you have card issues, but check out the following too as this has hindered purchases from our website in the past: Maxed-out Credit Cards could not order. Cred...

  • Gift Cards

    We unfortunately do not offer gift cards at Snowboard Addiction.

  • Black Friday/ Cyber Monday

    Due to the increased volume of orders, please allow for a couple of extra business days on top of the expected delivery date to receive your order. Your order will still ship out with the shipping ...

  • Christmas/ Holiday Season

    If you're ordering our products as a Christmas gift, we recommend you order as soon as possible. This year stock levels and shipping time frames have been greatly affected by COVID-19 and we cannot...

  • Staff

    Check out our Team Page here: https://snowboardaddiction.com/pages/team.

  • Waxing Your Jib Board

    It is not necessary for you to wax the Jib Training Board but you can if you would like to rejuvenate it. You can hot wax it or use a rub on wax with snowboard wax.

  • What Kind Of Snowboard Should I Buy

    Camber profile snowboards have better edge hold and more pop. This shape is great for jumps and charging. It's the more aggressive profile option, but it doesn't let you get away with bad riding ha...

  • Do you have a physical store?

    We do not have designated retail locations, however, we're able to sell product out of our head office in Whistler, B.C., Canada. We have distribution warehouses in the USA, Canada, and the UK. Fo...