Customer Support

There are no customs fees or duties for USA, Canada, and the EU, as we have warehouses in these countries and have already paid the customs and taxes to get the products into these countries.  If y...

Unless you are buying a 5 pack of a particular product, our products ship individually due to their size and weight. All digital products are loaded to your account directly after purchase.

We can hook you up for sure! Use the coupon code: highfive for 5% off your next purchase. You can receive bigger discounts by subscribing to our newsletter: https://snowboardaddiction.com/pages/new...

Please check your emails for your shipping confirmation. In the shipping confirmation you were provided tracking numbers and the name of courier your order was shipped with. You will be able to tra...

Unfortunately we do not accept orders over the phone. We will only accept orders in store and through our website. 

Our shipping prices differ depending on the location of delivery. We use the industry leaders in shipping to ensure that your packages are safe and delivered on time. We go by the competitive shipp...

Due to the size of our products, they must be shipped individually. This is why the shipping cost might seem high if you're shipping internationally. At the checkout screen you will be able to sele...

Currently we are not able to ship our Training Products to Russia due to new terms on delivering to private addresses. We are also not able to ship our Training Mats to New Zealand due to the size ...

All of our outgoing orders contain a commercial invoice. If for some other reason you require a commercial invoice, please email support@snowboardaddiction.com as soon as your order has been placed...

Please email support@snowboardaddiction.com and we will assist you.