Customer Support

Our Goal Is To Improve Your Riding

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  • Out Of Stock

    This year has been crazy, Snowboard Addiction Training Products have been in high demand. So much so that we're selling out of Snowboard Addiction Training Products faster than we can get them in s...

  • Australian Warehouse

    We no longer have a warehouse in Australia, that said our products are still available.  In Australia, we work exclusively with our friends at Boardworld.com.au. They stock all our training product...

  • Paying For Customs

    There are no customs fees or duties for USA, Canada, and the UK (including most of Europe), as we have warehouses in these countries and have already paid the customs and taxes to get the products ...

  • Free Shipping

    Yes, we provide free Standard Shipping on orders in the USA and Canada Only. We have very cheap shipping in the UK and most of Europe, where our other warehouses are located. We also ship worldwide...

  • Do you have a physical store?

    We do not have designated retail locations, however, we're able to sell product out of our head office in Whistler, B.C., Canada. We have distribution warehouses in the USA, Canada, and the UK. Fo...

  • Location

    Our head office is located in beautiful Whistler, B.C., Canada. We have warehouses located in Canada, the United Kingdom and the USA, however we don’t have offices there. We operate solely out of W...

  • New Zealand Customers

    Unfortunately due to NZ customs laws: "Any shipment coming into New Zealand valued over $399 will be held". Therefore, if you are a NZ customer and wish to purchase multiple items, please place eac...

  • Using An Actual Snowboard On The Balance Bar

    Yes you can use an actual snowboard on the Balance Bar. Just be aware that your actual snowboard has sharp edges that may dig into and scratch the Balance Bar. For more information on product spec...

  • Bank Transfers

    We will accept bank transfers as payment on orders of 10 or more units of the same SKU. We have automated the purchasing and shipping process through our website making it easier and cleaner for bo...

  • Items Shipping Together Or Separate?

    Unless you are buying a 5 pack of a particular product, our products ship individually due to their size and weight. All digital products are loaded to your account directly after purchase.