Customer Support
Our Goal Is To Improve Your Riding
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New Zealand Customers
Unfortunately due to NZ customs laws: "Any shipment coming into New Zealand valued over $399 will be held". Therefore, if you are a NZ customer and wish to purchase multiple items, please place eac...
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Our Training Boards In Trampoline Facilities
We have our Tramp and Jib Training Boards in many trampoline facilities around the world. If your local facility isn’t allowing you to use your Training board, please email support@snowboardaddicti...
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Adjusting The Bindings Ankle Strap For Comfort
The following video will show you how to adjust the Snowboard Addiciton bindings for the most comfy fit. https://www.youtube.com/watch?v=NZidz2lMeAs
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Cancel ADDICTION+ Membership
We would love to keep you on board as we are planning a ton of awesome videos. Benefits of the membership are: Weekly live coaching sessions with Nev Where all new videos are released first All li...
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Christmas/ Holiday Season
If you're ordering our products as a Christmas gift, we recommend you order as soon as possible. This year stock levels and shipping time frames have been greatly affected by COVID-19 and we cannot...
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Order Cancellations
All our orders are automatically shipped by a fulfillment warehouse. Please be very accurate with your address when making your order. If you need to cancel or modify an order please email support@...
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Black Friday/ Cyber Monday
Due to the increased volume of orders, please allow for a couple of extra business days on top of the expected delivery date to receive your order. Your order will still ship out with the shipping ...
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Trying To Learn A New Trick?
Trying to learn a 360? A Backflip? or maybe Jib Tricks? Check out our free tutorials here: https://snowboardaddiction.com/pages/tutorials
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Shipping to Australia
In Australia, we work exclusively with our friends at Boardworld.com.au. They stock all our training products and can deliver to you from their warehouse in Sydney, Australia. Please go to their we...
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What Kind Of Snowboard Should I Buy
Camber profile snowboards have better edge hold and more pop. This shape is great for jumps and charging. It's the more aggressive profile option, but it doesn't let you get away with bad riding ha...