Addiction Sports Customer Support

Please email support@snowboardaddiction.com with your Name, Order Number and photo evidence and we will happily and promptly get you sorted.

At Addiction Sports, including Snowboard Addiction and Ski Addiction, we stand behind the quality of our products. While warranty issues are uncommon, we understand that manufacturing defects can o...

Yes, we do have a returns and exchange policy. For more information on returns and exchanges please visit: https://snowboardaddiction.com/pages/returns.

For orders shipped within the USA, Canada, the EU, and Australia, there are no additional customs duties or import taxes. We have warehouses in these regions, and all required import taxes and duti...

Due to the size and weight of our products, orders can sometimes be split into multiple shipments, This helps us to keep shipping costs down, which enables us to offer Free Shipping in USA, Canada ...

Please check your emails for your shipping confirmation. In the shipping confirmation you were provided tracking numbers and the name of courier your order was shipped with. You will be able to tra...

Unfortunately we do not accept orders over the phone. We will only accept orders in store and through our website. 

Our shipping prices differ depending on the location of delivery. We use the industry leaders in shipping to ensure that your packages are safe and delivered on time. We go by the competitive shipp...

Due to the size of our products, they must be shipped individually. This is why the shipping cost might seem high if you're shipping internationally. At the checkout screen you will be able to sele...

Currently we are not able to ship our Training Products to Russia due to new terms on delivering to private addresses. We are also not able to ship our Training Mats to New Zealand due to the size ...